A Dynamics 365 MCSE in Salesforce Land

I completed my previous project at BGCA and hit the ‘bench’ on October 1. The NA Dynamics practice at Capgemini was kind enough to let me dedicate my time to cross-train in October, so I diversified my CRM-XRM skill set beyond Dynamics 365 (CRM) to include Salesforce.com (SFDC). It seemed to me that an architect would be well served for any number of reasons, to know two of the top CRM systems out there.  I was curious about the ‘dark side’, especially after a recent assignment that had an client team with a SFDC background learning Dynamics CRM quickly.

So, encouraged by the assistance of Andy Forbes of the Capgemini NA Salesforce practice, I dug into all the materials available on SFDC Trailhead and the SFDC Partner Training Site available to partners.  Full time study in Trailhead (80 badges) and 6 on-line training classes from SFDC in October yielded results. Lots of hands on training, e-learning, multiple development orgs created and discarded, and a large number of ‘Ah-ha’s’ consumed my time from dawn to dusk.  I completed the Salesforce Admin and Platform App Builder certifications in about a month.

It’s not that surprising how close the functionality of the two systems actually are these days. My Dynamics CRM skills really help in assimilating the SFDC materials (and vice versa). It is really helpful to see where Dynamics or SFDC each excel in different areas.

2017 has been a great year to earn some new certifications! Ah well, study time is over and I’ll be on a project next week. Back to reality once again, thank heavens!

Best regards,

Steve Noe


About stephenvnoe

CRM & XRM solution architect and project lead. I provide CRM design, services, mentoring & support to all manner of front office solutions and CRM projects.
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